Workshops

 Workshops, Leaders and Presenters:

• WS1. "The support of accessible tourism by accessible ticket vending machines", Workshop-Leader: DI Dr Karin Siebenhandl, Department für Wissens- und Kommunikationsmanagement (WuK), Head of Research Centre KnowComm, Danube University Krems
  
• WS2. in German: "Innovationen und zukünftige Trends im Barrierefreien Tourismus" (Innovations in Accessible Tourism and future trends), Workshopleiter: Dr.Mark Markus und Dr.Markus Lassnig, e-Motion-Salzburg Research, restricted number of participants (15)
• WS3. "Future-oriented research in Accessible Tourism", Workshop-Leader: Dr. Angelika Laburda, IBFT; Additional presentation: "Proposal segmentation variables of tourism. Application to the Spanish market of tourists with disabilities", Trinidad Domínguez Vila, Marketing and Market Research in the Faculty of Business and Tourism at the University of Vigo
  
• WS4. "Vocational Education and Training", Workshop-leader: Mag. Britta Wagner, Mag. Daniele Marano (Hilfsgemeinschaft der Blinden und Sehschwachen, Wien Austria) and Doreen Heinze, Tourismusakademie Brandenburg, Germany
• WS5. "Accessible Tourism in Central and Eastern Europe" Workshop Leader: Ing.Ilona Ostruszková, KAZUIST, spol. s r.o. Třinec, Czech Republic; Additional presentations: "Accessible Belgrade", Zorana Gajic, Dunav, Serbia; "Creating  accessible tourism possibilities in Hungary", Max Madsen
  Region Midtjylland/Central Denmark Region, Skagerrak Consulting - DBO Office, Budapest
  
• WS6. "Success evaluation of Accessible Tourism for all",  Workshop-Leader: Dipl.-Geogr. Dr. Peter Neumann, President of the European Institute Design for All in Germany (EDAD), Neumann Consult (because of many requests this workshop will be now organized in German!)
  
• WS7. "Accessible destinations marketing"  Workshop-Leader: Anja Lenz, Grenzenlos - Barrierefrei - Reisen, Austria; Additional presentations: "Catalonia for accessible tourism", Montserrat Sierra, Director of Institutional Relations, Spain; "Tourism For All - Through Upper Bavaria and Swabia along the Southern Romantic Road", Waltraud Joa, Landratsamt Ostallgäu, Europa-Projektbüro, Germany; "Accessible Tourist packages in Piemonte: Anyone, Anywhere, Anyway", Alberto Manzo, CPD - Consulta per le Persone in Difficoltà Onlus, Torino, Italy.

 

WS1: Result of the call „ICTs and www developments - Workshop Outline

The support of accessible tourism by accessible ticket vending machines

Workshop Lead: Karin Siebenhandl 1): Best Practices on ticket vending machines
Keynote: Franz Pühretmair 2): Key aspects on accessibility
Further Contributors 3: (with no extra presentation): Eva Mayr, Günther Schreder

Studies on mobility and demographic characteristics indicate that access to transport (whether public or driving) is an important factor for a person's quality of life. With respect to transportation facilities travelling accessibility refers not only to physical barriers and / or built environment, but also to the full range of information, that is needed in order to plan travel options and affect the choice of mobility. In this connection access barriers to (foreign) public transport systems are often the result of insufficient knowledge of how to use the electronic systems (e.g. ticket machines) that are becoming increasingly common at railway stations. The complexity of these systems in combination with obscure price models and insufficient accessibility further reduces the operability. Additionally these systems are taking over different duties of a sales person that are, next to selling tickets providing information about time tables, booking seats, and travelling routes. The hardware and software used in self-service machines can also raise additional barriers for people with restricted mobility or people who have a low affinity for technology.

Based on the outcomes of the project InnoMat1 the aim of this workshop will be to discuss the aspect of accessible tourism regarding the design of a novel ticket vending machine:
How can a novel ticket vending machine be designed to enable easy access and high usability for different user groups?

Results from the workshop are planned to be integrated to a catalogue of user requirements that can be used as a guideline for inclusive design of ticket vending machines.

1) Donau-Universität Krems,
Department für Wissens-und Kommunikationsmanagement, Forschungsbereich KnowComm
Dr. -Karl-Dorrek-Straße 30
3500 Krems
Austria
Tel: 0043-2732-893-2313
Fax: 0043-2732-893-4335
Email: karin.siebenhandl@donau-uni.ac.at ; eva.mayr@donau-uni.ac.at

2) Kompetenznetzwerk Informationstechnologie zur Förderung der Integration von Menschen mit Behinderungen (KI-I)
Hafenstraße 47-51
A-4020 Linz
Tel.: +43 (0) 732 / 9015-5491
Fax: +43 (0) 732 / 9015-5499
Email: fp@ki-i.at

3) The InnoMat project is funded by the Austrian Federal Ministry for Transport, Innovation and Technology's "Ways2go" (Innovation and Technology for Evolving Mobility Needs) research programme. In a project managed by ÖBB Personenverkehr AG, the Danube University Krems (Department for Knowledge and Communication Management), Plot EDV-Planungs- und Handels Ges.m.b.H. and AlliedPanels Entwicklungs- und Produktions GmbH are developing the framework for a new generation of rail ticket machines.

 

WS2: Trends und Innovationen im barrierefreien Tourismus

Workshopbeschreibung:

Als Input für die Diskussion wird am Anfang des interaktiven Workshops der Standpunkt des barrierefreien Tourismus anhand der Adoptionskurve grob bestimmt und visualisiert. Dann werden wesentliche aktuelle Entwicklungen und Trends im barrierefreien Tourismus, welche mit ausgesuchten Experten in der Vorbereitung des Workshops erarbeitet worden sind, kurz und prägnant dargestellt. Nach einer Bewertung dieser Trends besteht die Zielsetzung des Workshops darin, interaktiv, d.h. unter Heranziehung unterschiedlicher Sichtweisen, qualitative und quantitative Einschätzungen der wichtigsten Trends zu ermitteln. Die Trends sollen etwa mit Blick auf ihre Weiterentwicklung (Wie wird sich der Trend X in den nächsten 5 Jahren entwickeln?), ihre Bedeutung (wie wichtig ist der Trend x für den barrierefreien Tourismus?) und ihre Gefahren (was sollte unbedingt vermieden werden?) eingeschätzt werden. Das Leitmotiv der Diskussion ist die Frage, wie kann erreicht werden, dass eine frühe Mehrheit (z.B. 30 Prozent) von Tourismusbetrieben (zumindest eingeschränkt) barrierefrei wird. Auch geht es um die Frage, welche Trends könnten eine starke Sogwirkung aufweisen?
Die Trends werden im Sinne von Matthias Horx als „Wellenbewegungen des Wandels, in denen Zukunft frühzeitig aufscheint und sichtbar wird", als „Veränderungsbewegungen" verstanden. (Vgl. Horx 2003, 63f.)1 Solche Veränderungsbewegungen gibt es im barrierefreien Tourismus und sie umfassen beispielsweise
(Über-)regionale Zusammenschlüsse und Kooperationen unter den touristischen Anbietern barrierefreier Produkte und Leistungen
zunehmend gemeinsame und immer direktere Vermarktungsstrategien
eine Vielzahl von parallel auftauchenden regionalen Barrierefreiheitsinitiativen (Oberösterreich, Südtirol, Salzburg, Steiermark, Wien usw.)
erste zaghafte Versuche (z.B. in Österreich), diese Initiativen untereinander abzustimmen
stärkere Vernetzung der Öffentlichkeitsarbeit, usw.

Der Workshop wird geleitet von:
Dr. Mark Markus und Dr. Markus Lassnig
e-Motion - IKT-Kompetenzzentrum für die Tourismus-, Sport- und Freizeitindustrie
c/o Salzburg Research Forschungsgesellschaft m.b.H.
Jakob-Haringer-Strasse 5/3 | A-5020 Salzburg
Tel.: +43-662-2288-305 | Fax: +43-662-2288-222
http://e-motion.salzburgresearch.at

 

WS4: Result of the Call: Vocational Education and Training

Disability awareness and training for tourism personnel is essential for the development of accessible tourism and it is crucial in order to ensure that tourists with disabilities, elderly and other special needs e.g. allergies or special nutritional needs, receive the assistance they may need and that they are treated like any other guest Personnel who have an understanding of disability and its diversity, and the types of barriers people with disabilities experience, will be better able
to provide a high quality service that respects the independence and dignity of each disabled tourist.
Neither at national nor at the European level there are standards defining contents and methods of vocational education and training for personnel dealing with the specific needs of different groups of persons with isabilities.
Participants should analyse what experiences and solutions have been particularly successful and what examples can internationally be taken as best practice with regard to training and vocational education of tourism personnel and how is disability awareness integrated in the curriculum.
The analysis should result in the elaboration of recommendations for minimum standards for training of personnel in the European tourism branch.

Workshop Leaders: Mag.Britta Wagner, Mag.Daniele Marano:
Hilfsgemeinschaft der Blinden und Sehschwachen Österreichs
Jägerstraße 36
1200 Wien
Tel. 01/330 35 45 - 0
Fax: 01/330 35 45 - 11
E-Mail: Mag.Britta Wagner ,  Mag. Daniele Marano

Doreen Heinze
Tourismusakademie Brandenburg
c/o TMB Tourismus-Marketing Brandenburg GmbH
Am Neuen Markt 1
14467 Potsdam
Tel. +49 331 / 29873-787
Fax + 49 331 / 29873-781
E-Mail: Doreen Heinze

 

WS 6: Success evaluation of Accessible Tourism for All (in German)

Despite different approaches certain factors have emerged which positively influence the development of Accessible Tourism for All. A current study commissioned by the German Federal Ministry of Economics and Technology identifies seven success factors that have to be considered during the development of an Accessible tourism for All.

With these seven success factors and their basic criteria the current situation on site shall be discussed and evaluated by using selected examples from the participants of the workshop.

A specially designed checklist can be used (also after the workshop) for self-assessment and evaluation of the situation on site. The checklist can also be used as an information source for all stakeholders participating in a project and to easily follow and evaluate the process to create an accessible facility or destination.

Workshop Leaders: Dr. Peter Neumann & Andrea Mallas
NeumannConsult
Alter Steinweg 22-24
48143 Münster
Germany
Tel: +49 (0) 251 48286-33, Fax: +49 (0) 251 48286-34

E-Mail: info@neumann-consult.com
Web: www.neumann-consult.com

 

 

 

 

will be continued